Support and maintenance
Odoo support to fix and evolve your system.
One-off interventions, hourly packages or monthly support according to your needs.
Odoo 14 and later · Community and Enterprise · Schedule defined according to scope
YOUR NEEDS
A solution tailored to your processes.
Response times, priority levels and included operations are defined by the selected support plan.
SCOPE
Incident resolution and bug fixes
User assistance
Module maintenance
Updates and continuous improvement
Technical administration according to contract
Monitoring and backups when included
What the service may include.
The scope, data volume, number of users and support period are defined in the commercial proposal.
APPROACH
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From analysis to production.
Analysis
Understanding your needs, current setup and constraints.
Proposal
Scope, deliverables, schedule and price submitted for approval.
Implementation
Configuration or development in an appropriate environment.
Validation
Testing, delivery, documentation and agreed support.
FREQUENTLY ASKED QUESTIONS
Before getting started.
Which Odoo versions do you support?
J’interviens sur Odoo 14 et les versions ultérieures, en Community comme en Enterprise. La faisabilité dépend des modules installés, des personnalisations et de l’hébergement.
How long does an engagement take?
Le délai est fixé après le diagnostic selon le périmètre, les données, les intégrations et les validations nécessaires.
How is the price calculated?
Le tarif dépend des livrables et des contraintes identifiés. Une proposition détaillée est fournie avant le démarrage.
How does payment work?
Les missions ComeUp bénéficient du paiement sécurisé de la plateforme. Pour les projets directs, les modalités sont précisées dans le devis.
LET’S DISCUSS YOUR PROJECT
Your project deserves the same attention.
Tell me about your needs during a free 30-minute Odoo consultation.